It did a number on me. Accepting a return can build trust with your customers and increases the likelihood that theyd be willing to purchase from you again in the future. Personally, I feel weird acting as if the buyer isnt in the room and pretending they dont exist. You can address their questions and concerns by chatting with them. If you can identify other things that may sell well and can get your hands on them (e.g., high-end sneakers and onion goggles), it may be worth doing that. New comments cannot be posted and votes cannot be cast. Once payment has been released, all sales are final and no refunds will be provided. An item is missing The item is not authentic Poshmark tends to side with the buyer in these cases, so its important that you are very detailed and clear in your listings to avoid them. Try digging around the brands official website and screenshot any instances where it states that their clothes, indeed, are made in China. I sell and buy on Poshmark and have never had a major problem. For smaller items and individual sales, try building a small buffer into the price of your item to cover the cost of shipping. I'm sorry you went through this, but be prepared for it to happen many more times.. AManIntoFashion and Ella Belle I know I mentioned you have to offer discounted shipping on private offers to likers. The zippers are a bit tight at the ends , will become OK after use. The merchandise is cheap, used and the listings are fake. Poshmark is a scam. Read our Mercari review and see what Reddit says: Here is what buyers and sellers say about selling on Poshmark vs eBay: 21 apps for selling stuff online or near me in 2023. As with any reselling platform, there are those that will and DO scam. By viewing the newest listings first, you're more likely to find sought . If the item is just not your style or does not fit you, we unfortunately cannot accept a return. If youre still not getting what you want out of selling, its okay to stop doing it and move on to something else more fulfilling and profitable. Poshmark is an app where you can buy and sell gently used items, mostly geared to designer and name brand clothing. Poshmark is a scam. A commenter asked if she should quit selling on Poshmark because she wasnt making any sales. My first customer rated me two stars. Dont lose your hard earned money trusting these crooks. That being said, a buyer cannot request a return or cancel their order if the item has already started tracking via USPS since shipping delays are out of a sellers control. From then on, I made sure to ALWAYS photograph and write about damage in all listings, and Ive received mostly five-star ratings since. For high priced items and large bundles, mark up the price so you can cover the $7+ shipping (as of 5/2020). The categories below are some of the most popular on the site: At the same time, buyers dont typically turn to Poshmark for certain categories of items. You can snap a photo within the app or upload them directly from your phones camera roll. Make an Offer, Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. In fact, having a case opened is unavoidable when youre a high-volume seller. Reposhing because the item isnt up to the par you expected, then reposh. Thats hard to resist! If no action is taken 24 hours after an offer is submitted, it will expire. Ive also read that on eBay, creating a new listing versus relisting an old one affects its ranking in the listings. My sales have picked up, so Im happy about that. Scroll down to Email Notifications. This is something I really wanted, but its not inexpensive, so Id rather not have my money tied up if Im not gonna get it. Seasonality and trends don't matter as much if you have a quality item to sell. You can always lower the price of an item on the app, but you won't be able to go back up. I recommend getting a few critiques and looking for common recommendations between them. Your email address will not be published. Buyers can purchase items for the prices listed or try to negotiate a lower price. 2023 Reviewed, a division of Gannett Satellite Information Network LLC. Poshmark does not give accurate descriptions about products, I will never shop with them again or advise anyone else to. Also, even though they are optional, I do recommend adding brand and color to each listing. ColorNow, were getting down to the nitty-gritty. I know how hard you work to sell and how badly you want it. Capture your item in multiple angles and include those photos as well. You can offer discounts to people who like your items. I tried to go directly to Poshmark to remedy this, but their website log in is broken and despite 5 attempts to fix this through creating new passwords when prompted, I could not log in. Negative reviews include buyers who have had issues with sellers, sellers who have had issues with buyers, and both who misunderstand . Include the Brand Name. You wonder whats going on. Online shopping is growing by leaps and bounds year after year. Upload photos and/or video of your item. Ultimately, its up to you to decide whether this is worth the price. Take styled photos or pictures of yourself modeling items. In addition to pictures, titles are important because they lead a potential buyer to click on your listing to learn more. I stopped writing notes and using pretty paper, and I still had great ratings and repeat buyers. TLDR: Price things at least 10% higher than the lowest price you would accept or you won't have room to lower or negotiate prices. Hopefully, you were thorough with the photos you originally uploaded to the listing. Add up to 16 photos and 1 video to your listing to show shoppers every detail and angle of the item. Winner of Parents magazines Best of the Web and a New York Observer Most Eligible New Yorker," her #1 bestseller, The Kickass Single Mom (Penguin), was a New York Post Must Read. Poshmark also recommends sharing your listings to Pinterest, Twitter, and other platforms stating that it increases the chances of a sale. Their policy is NO RETURNS it is up to the buyer to ask questions about the item. This can lead to delayed payments since Poshmark wont pay you for your items until theyve made it to the buyers door. The Answer May Surprise You, Is Selling on Poshmark Worth It? Below are my tips and tricks to successfully becoming a Poshmark seller. Dont beat yourself up if you accidentally missed a small stain or hole. Make the sale a really good one! I asked my family and friends about their experiences and it was always the same EVERYONE has gotten ripped off by Poshmark and their sellers! Poshmark has an average rating of 1.4 stars out of 5 on Trustpilot, based on a total of 2,670 reviews. You can promote discounted shipping by creating a separate listing announcing it, adding the info in an items pictures or description, or adding it as a comment at the bottom of your listing. Show the hot items you get while thrift shopping. A lot of people personalize it to themselves by adding pictures of themselves and their families and describing what they like. f you have a really busy feed such as when youre hosting a party or you havent been on PM for a day or two, its easy to miss something important like a question from a potential buyer or a bundle you can make an offer on. Poshmark has a feature that allows potential buyers to bundle items. According to Poshmarks internal data, users of different ages prefer different brands. Although its important to accept that sales will vary from time to time, it never hurts to try to improve them in whatever way you can. Measurements are good to get too, but not always necessaryjust make sure you have the item accessible in case a potential buyer asks for them. If you plan to stick with what you have (Im sticking with clothing), check that your items are in good condition. Similarly, since we often associate things that are Made in China with being cheap, a buyer may doubt the authenticity of your item if thats what the care tag says. For example, if I'm selling a cotton flannel shirt that Madewell sold as the Felicia shirt in the color blue tide, my title would read Madewell Felicial cotton flannel shirt in Blue Tide. Offer discounts to your social media followers. Several buyers note that items pictured often dont resemble items delivered: I requested for a return due to the item I recently purchased that did not match the description on the listed sizing, but poshmark sided with the seller. Later, I changed up my photos and laid the items out on my clean hardwood floors. Sellers use the platform to list items for sale, which buyers then browse. Thats righteven the most seasoned successful sellers are not immune from it. The amount may vary by promotion. Ready for this, then they said I couldnt request a refund until the 12th! BrandMore often than not, people are searching for a specific brand, so adding the items brand will give your listing more exposure. IS A CANCELLATION THE SAME AS HAVING A CASE OPENED? All you need to do is: Because of its high fees especially on sales under $15 and low ratings on review sites, youre probably better off selling your items locally through a consignment or thrift store. If you want to make more frequent sales, then more often than not, you need to have more items for people to buy. The retailer pays for shipping, so all you have to do is print the pre-paid shipping label they email you after the sale is made and stick it on the box (or envelope, if it fits) that holds the items. SKU: A unique code that youve created specifically for this item. Especially if the buyer is being rude to you. You can search similar items by what's sold in the past and for how much, so you have an idea on where to list (I usually list above the sold prices) and then you can lower as you need to.. If youre used to selling only womens clothing and accessories, try branching out into mens items. That being said, the discussion ranges from people raving about Poshmark to those complaining about the platform. Once this is activated, youll be able to select the sizes and quantities available right underneath this section. This means that even though Poshmark is a legitimate business, theres ultimately no guarantee that the individual buyers and sellers that use the site wont try to pull a fast one on you. Select Check out with PayPal. Youll be making sales in no time! (Meaning turn around and sell it yourself!) Poshmark does not care about the buyer, they only care about their profit. For bags, I took a few different anglesof the outside and insideand for jewelry, I just got one shot. Essentially, follow the formula of [Brand] [Product Name] [Fabric] [Product Type] in [Product Color]., 33 things to sell to make money from the stuff around your house. This website has no heart. Thats why Poshmark recommends having at least 10 items in your closet. Posh Tip: Check out tips on how to take great listing photos in the Poshmark . You might worry that making a new listing for your item will cause you to lose your likes and your watching count, but if those people didnt buy at your current or even sale price, then those numbers dont mean anything. The offer AND discounted shipping is sent to everyone who's liked the listing. Need help? According to Poshmarks return policy, a buyer can only submit a return request for the following reasons: The item received is not as described (e.g. Its only once youve made a sale that Poshmark takes its cut. an example is i listed a new pair of doc martens boots (retail $179.99) for $75.00. More about Emma's credentials. Now I manually double check my newsfeed at least once a day to make sure I didnt miss anything important. Review your item descriptions and see if you can improve them at all. You can add pictures and write a description just as you would for an item youre selling. Poshmark will cancel any orders that take more than 21 days to ship. Like with anything these days, you need to be savvy and also ask questions (dont buy if they arent answered!). Buyers have the right to return an item if they deem it to be not as described in the listing. Crew, Madewell), items (example: jeans, booties, etc. Trying to return an item is basically impossible! Although posting items and keeping sellers interested can be a bit time-consuming, the money made is worth it. Sales pick up again in the fall as people gear up for the holidays. If you still have additional photos of the item saved to your phone, submit those to support your case. Theyve fielded hundreds of offers, accepted when the prices were right, and counter offered when the prices were too low. Since most resellers are selling secondhand clothes, inserting a disclaimer in your description like, Please refer to measurements in case item has shrunken or any alterations have occurred can help protect you in the event that a case gets opened for either of those reasons. 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