No. Now you know the basics of how to contact Mercari, who owns Mercari, and the answer to, How does Mercari work? Next, well address how safe it is to shop on Mercari. The worst part was I was unable to leave a review for the hapless seller. I wrote to Mercari about the shipping thing. Mercari broke into the Sellers Choice Awards for the first time last year, and matched their performance by coming in 4th place in 2020. Don't buy it! Safe? If you are happy with item but unhappy with the price, then you can message the seller directly to bargain with them or ask for more information. Everything You Need to Know About OpenSky. Sold an item, shipped out with THEIR label. If you don't, you are out the cost of the item initially and get stuck with something useless and a we are sorry letter from Mercari. It arrived in a baby diaper box broken in several pieces. Tip for consumers:Buy at your own risk! Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. Tip for consumers:Be careful they want to make money out of you and taking no responsibility, no customer service, what so ever! I made multiple purchases on both mercari & poshmark. Avoid at all costs! Another way that Mercari protects customers is to enforce identification verification on sellers. I will never use this platform again. The buyer assured me that it was authentic but that was not the case. Worse online website you can sell or shop! They end up out of the item and the cost of the shipping. We found millions of reviews for Mercari. I still haven't been paid for things I sold. After they took their cut, my proceeds were $9.95 -- a nickle less than their minimum to receive a payout. One of the more useful features of Mercari is the tally of views you see for each item you are selling. There is no help center. Whether you're searching for that unique find or clearing out space for some extra cash, you can do it all in the app, all from home. If you sell on Mercari please read this. If you want to people to put a lawsuit together, contact me and I will support you. It is truly an awful shopping experience! Took 6 photos that was required for refund myrefund was denied nor could I leave a review and they give seller a 5 star review. Privacy Policy. Once youve set up an account with Mercari, you may be asked to verify your identity. Received without the power cord. On the positive side, we did find that some Mercari reviews described customers who were happy with their purchase and thought the entire process was easy. I told Mercari to refund my money as I am not paying more for the item. Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. I ordered a glass pyrex double boiler. Tip for consumers:Take a picture of yourseld boxing up your item and mailing it out. Mercari will always side with the buyer. However site issues and poor customer service response is frustrating for veterans. They immediately took the buyers word that the item wasn't as described. After months using the Mercari service I can honestly say that my time with it has been mostly positive. Refused to refund. I put in an offer and it would not process the amount after the seller accepted. Mercari is the worst kind of company. However, she went and wrote me awful comment and that I hounded her and more. Mercari sent me a return label, which I used to send back to the seller. Is Shopping & Selling on Mercari Legit & Safe? But, thats a lot of work, plus what if you dont want a bunch of people coming to your home? There are hundreds of different places, websites, and apps where you can sell your unwanted items online. In this way, Mercari is closer to eBay. 04/02/2023. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Find out how we combat fake reviews. All sales through Mercari are final unless they fall under their Buyer Protection Guarantee (which can be found here). They argue with me. It goes against our guidelines to offer incentives for reviews. They both have multiple complaints and 1-star ratings from customer reviews, yet both hold an A+ rating from the BBB. Certainly seems like a scam. Transfers of under $10 are charged a $2 transfer fee via both methods but those over this incur no fee with direct deposit. It is illegal to keep anyones money! They basically take no responsibility! Thank you Mercari. Mercari does not protect the buyer! But lets be honest, many of these features are expected on a buying and selling platform. It was gross. Youll then be taken to an FAQ answer page. Then theres the limitation on what can and cant be sold on the service. Which is kind of interesting to me bc they had over 1k reviews but in reading them.. this isn't the only time they had some issues. As a computer programmer, I can tell there is an issue with their applications both online and the mobile app. If you wish to start a selling account with . Good question. Bought a bag for my wife to replace one that broke. If you use Instant Pay (money is paid in minutes to your debit card) it will cost you $2. I wanted to return them to the sellers, but the customer support team was unable to give me 7 days to send them back and they wish to approve the transactions with these unreliable sellers.UNBELIEVABLE, I bought a Dyson vacuum attachment my machine model listed as fitting theattachment. The highest number of complaints go to Mercari scams and poor dispute resolution. Mercari- a place where you can find just about anything you can think of. Well go deeper into the basics of selling on Mercari in the next section. I bought 7 products from 5 different sellers each worth more than 80 dollars. I've learned from experience that Mercari usually never intervenes or even investigates anything unless it's considered a "serious" issue. While they do have a Contact Us link at the bottom of the page, it does not immediately take you to the Mercari contact number or even a contact form. Two more ways that you can answer, Is Mercari good? or Is Mercari reliable? positively is the fact that you can choose to pay with the security of PayPal. I ordered six items from Mercari recently. Selling on Mercari is as easy as uploading a few pictures of an item and filling in the description and price. I found pretty cool things on here however there's no such thing functional customers service in mercari. Terrible customer service towards sellers. We need to come together in large numbers to hold them accountable. What You Need to Know. I am a 5 star customer and they treated me like a robot. Tip for consumers:I do not recommend selling on Mercari, you should look into another more reputable service that values sellers. Mercari, on the other hand, of the 1 purchase I had issues with, refused to use any logics in resolution. Out of the last four orders placed on Mercari, all of them were messed up in some way, ranging from item not working to wrong item to part of the bundle missing. Again, the buying side of Mercari is dominated by pictures allowing users to get a good look at an item before laying down their hard-earned cash (of course, descriptions and titles are also present and incredibly useful). Before we dissect the good (and bad) of Mercari, lets have a look at what Mercari actually is, how it works, and how the buying and selling experience fares against its competitors. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Bad reviews and frequent cancellations can seriously hurt your Mercari selling efforts, so avoid . If you are trying to decide which platform to sell on, please choose eBay or Amazon instead. Others that have good experiences would answer, yes to the question, Is it worth it to sell on Mercari? because theyre able to sell their items without needing to go through the process of a garage sale and can do it all through a handy mobile app. (IC3). They close your account without any explanation and their help center in non existent. The Mercari platforms have bugs. If a buyer doesn't read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. I have no desire to use them again so the credit is a waste. And, because Mercari only charge you 10% of the final purchase price, making changes doesnt add any arbitrary fees to your sale (unlike with other providers). Information provided by various external sources. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). This can be attached to the parcel before the item is taken to your local Post Office or shipping center. FTC will get your money! How safe it may be to buy and sell on the website is another story. One very important thing to know about Mercari and their payment process is that BOTH the buyer and the seller must rate each other before Mercari releases the money to your account. The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. Trustpilot Mercari review. No way to reach customer support. New comments cannot be posted and votes cannot be cast. The company lists addresses for offices in the US and Japan. App works better than main site. Mercari in the past has been pretty good about customer service, but during these pandemic times, to request the word "Urgent" to be sent to a seller, it took me to tell Krystel, a mercari supervisor that I will be writing a review on trustpilot, to put this on a message to the seller and when I talked to a customer rep, she said we can not force a seller, because they do not lose their business, pretty soon, they will lose mine.Amit Khurana.Anaheim,U.S.A. Sellers & Buyers beware They're ripping you off! Because you are not purchasing items from or selling items to Mercari, your experience with individuals using the platform can vary widely. Buying online is often fraught with pitfalls and buying used items even more so. Products used:They dont even care if you havent received any item! Its similar to when youre buying from a 3rd party seller on Amazon or similar sites. We urge you to be wary of using Mercari both for buying and selling items. Just be aware that with direct deposit the money can take a few business days to materialise in your bank account. Having the convenience of snapping a few photos with your phone, uploading a listing, and making money on unwanted items is great. Services like eBay, OfferUp, Poshmark, and even Facebook Marketplace all offer a way to recycle your belongings by marketing them to other people. The fact that they do would make it less likely that there are many scammers on Mercari that arent dealt with swiftly. Do not truest or sell or purchase on Mecary! Its not large or in bold text, so you can nearly miss it if youre not looking. If you are thinking to switch don't rush. If you use a direct deposit for less than $10, there is a $2 fee. Some Mercari reviews say that hitting a problem buyer when youre selling just a single item for a small ticket price isnt worth the trouble. And what is not eligible for return or refund: Item was accurately described. Unfortunately, if you buy trash or fake on that one, their customer service won't take it seriously, will be slow, whereas Mercari will support you and straight away. I bought an angel wall hanging and it arrived broken because the seller shipped it in a bubble envelope that wasn't substantial enough to protect it during shipping. Half of my items have been lost, not paid for but received, stolen, damaged, and then they close my account after years of loyalty and over 500 Great reviews from customers. Click to view AdvisoryHQ's advertiser disclosures. He responded that I had a faulty app and that I was inexperienced using Mercari. Well discuss those next. After doing that I still can't touch my money. We also ensure all reviews are published without moderation. At the end of the day, we all have a huge number of things we dont use around us in our homes that may be of value to other people. 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