For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. Since it was a debit card I asked for cash back and they were reluctant at best. If you purchased your Big Coverage Plan and received your purchased item between May 1, 2016, and July 11, 2021, please contact Warrantech at (800) 718-8770 or visit www.myprotectionplan360.com/biglots. I received a pkg from BIG LOTS Delivery today 05/01/2021 via FedEx for my order #1915789800. I decided to buy tables elsewhere. Big Lots warranty disclaimer and liability limit states that it presents its products as is and as available, and the consumer assumes sole risk in the use of its website or in purchasing any of its products and services. He was very adamant about it. The fastest way to file a claim is online at www.AllstateProtectionPlans.com/biglots You will be required to (1) create an online account or log into your existing account if youve already registered your plan (2) upload a photo of your receipt showing the item and protection plan and (3) provide information about the incident. I will try to return it but the comments on this worry me. border-bottom: none !important; Will no longer be shopping at big lots for the cushion last night for my chair just didn't go right returned it same worker was there from last night remember me remember that I bought them but said he would have to charge me 20% because I didn't have the receipt we just moved here and things are in disarray for this reason I will never shop there again you can't return stuff that they remember you buying for full price that is quite absurd. Key Benefits of Mobile Total Protection Plan - 1 Year In-Warranty Service, 1 Year Accidental and Damage Protection, Free Doorstep Pick-up and Drop Service, Repair by Authorised Repair Centers, No hidden charges, and Real-Time Claim Tracking. .mainwrapper{ The young men that delivered our mattress and new furniture were friendly and helpful. This will not ship with your product. They sell out, so I was unaware of the damage within a month. So I am sick with mattress which I am going to have to replace myself. Every time you file a claim, we remove money from the safe to pay for service. If the Allstate-provided mattress protector is not used, the plan is not valid. display: inline-block; My husband told me that we vacation. You're in the right place. Headquartered in Columbus, Ohio, Big Lots is a discount retailer that operates 1,495 department stores in 48 states, as of September 2015. Bought some inflatables from Big Lots; put them up after Thanksgiving. Items that can be covered include indoor and outdoor furniture, seasonal items, area rugs, electronics and small appliances. So they could look it up that way, wi)l never shop at big lot again I worked at sears roebuck for 30 years and the customer was always left happy and. If they don't, it's not up to BLs to deal with it. However, you can return the item and repurchase it with an Allstate Protection Plan added, up to 30 days after the items date of purchase. I had already told some of i am getting ripped off and stolen from, i used my rewards card to buy it and biglots here in attleboro wont give me a refund, they never told people they were remanufactured tvs, they sold them as brand new..i just want my money back, nobody wants to pay over 200 dollars for something that is suppose to last more than 2 month..i just want my money back and you can have the tv back. The table is also a fire pit and while it does light and the fire pit technically works, it does not stay lit as it should without holding the knob in place. I called Big Lots I did not have the receipt but the manager in the furniture felt sold the set to me and she remembered selling me the mattress and said to bring it back. Got speakers as a gift can not use at all. You pay one time for your protection plan at the time of purchase. When available, any warranties on products or services come from their manufacturers, suppliers or distributors. width: 100%; in it, because everything is remanufactured. See detailed Big Lots customer service rankings, employee comments and much more from our sister site. Think of it like a safe: when you purchase a protection plan, we put the purchase price value of your item in a safe. I've spent a lot of money in there recently and I have all of my receipts. "It's a gift" doesn't work since buyers can get gift receipts. Accidental stains from a single incident are covered but recurring pet damage is not. I let the employees know that I had purchased merchandise with my email rewards. Copyright 2023 - The Amynta Group - BIG - LIVE 4.0.8453.25953. Only to get it home and discover that the mattress is unusually short. I never want to purchase from them again. !Take a lesson from Khols! Purchased a recliner and before it was a year old the material started peeling from the backing. Big Lots Furniture Delivery I Purchased An Electric Razor Because A Standard Hand Razor Like A Bic Could Possible Cut You And Infect You, In Addition You Have No Platelets And You Could Bleed A Lot. So we bought this brand new bed with her birthday money. I pointed to a particular 5x7 rug where she quoted me $29; I then looked at another rug which she said was $49. My husband noticed a leg put on wrong. Any video games and software that have been opened may only be returned for an exchange. Bought a 400$ recliner from big lots in March so i could rock my newborn to sleep. And it gets used a lot more. Abt Electronics. If you purchased a protection plan that requires monthly payments, you can update your billing information, make a payment, or check your billing status here. stuck with a bad pair of headphones that I may as well throw away.. even though I have the original box and materials..with the damn Big lots sticker on the box. 21 Jan. Posted by Mare. Also I bought for use over a month after purchase. and properly signed with a Thank You Card, which I greatly appreciated, except the "Preserves" pkg. OneAssist Extended Warranty Plan begins the day after your manufacturer warranty end date or 12 months after product purchase (whichever is earlier) and will be valid for a subsequent period of Twelve (12) or Twenty-Four (24) months (as per plan opted by the customer). We offer plans on a wide range of products Major Systems and Appliances Consumer Electronics and Devices Power and Gas Line Protection Computers and Peripherals Furniture And more Included Services We provide core services to our clients to fit their needs Plan Development Underwriting and Compliance Customer Service Claims Adjudication margin: 0 10px; Complete Big Lots customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. I am NOT faulting BIG LOTS packing or the FedEx delivery. Our second hand couches held up better that this current couch. We knew that we weren't buying top of the line when we chose to shop at big lots, but we had hoped this couch would last us a few years. It is impossible to rely on stores to carry this item for long. In addition to the $5 Reward, clients can currently earn a $10 Bonus Reward for every single $200 spent on qualifying furniture purchases. Big lots makes no warranty as to the reliability, accuracy, timeliness, usefulness, or completeness of the materials and information on the.information about the big lots policies for returns, refunds and exchanges. *all remanufactured items state that on item you buy.. selling them as BRAND NEW is false advertising.. which is against the LAW. Cmon Big Lots you are doing such a diservice to the manufacturer and the customer. Can I get a refund for my protection plan? However, your receipt is required to file a claim and registering it now can save you time if you do need to file a claim in the future. Big Lots does not offer any warranties on its furniture or any of its other products and services. Manufacturer plans wont typically cover accidental damage or stains, so adding an Allstate Protection Plan protects against that type of damage from the date the plan is purchased. I'm not sure why your employees feel the need to be so rude Big Lots, perhaps they believe they're stopping something in it's tracks before it starts. The material started separating along the seems within the first two months. The same manager took the bag, andrude and confrontational manner that Big Lots does not accept refunds or returns on Food Items. Due to moving, I wasn't able to put it on for about 2 weeks. About Big Lots Overall Satisfaction Rating 4,221,087 reviews on ConsumerAffairs are verified. } Sure enough, 90 days were up recently and the renting company told us we were in fact not set up for payments that would have taken care of it in that time AND It was 70 percent of the balance they charged you. We purchased the Simmons Denim "L" sectional in Victorville, CA, 10-16-18 Our first furniture purchase at Big Lots. Thanks. WILL ONLY FIT MODEL L-GZ717PST-C, A111001701. I see most of the complaints are because people wanted to return something and "accidentally threw away the receipt" or "lost the receipt" or "never got a receipt" come on people, you are grown adults, you know you need a receipt if you want to make a return, so it's not Biglots fault, but your own carelessness. I don't have money for a new couch. Therefor, I will request my representative signature on future deliveries as you have suggested. Esp. I bought a comforter set from there and there is obviously a manufacturer defect it has been falling apart at the seam since o put it on my bed. I live alone so I'm the only one who sat on it. Could someone please help me.??? in Modesto. Bought a Vtech phone from Big Lots Clarksville Indiana. ranks 698th among Discount Shopping sites. Just won't work anymore. I spent the last of my moving money on this. B&H. Big Lots. Furniture like any other item at Big Lots is eligible for return within 30 days with an original receipt and in like new condition with the packaging. I'm hoping that returns will be allowed in full after the COVID response is back to normal, even if it's after 30 days. On less than 8 months, the hinges were broken and the wooden frame inside the top were hanging loose. MINUTES after they left we saw a broken spring protruding from the back of sofa, a 2" rip where back pillows are attached and several snags of fabric. inexpensive 6.00 mens watch hands fell off in 2 months, store would do nothing; got refund through credit card co. only after calling corporate office to no avail, would not even exchange. On 10-22-18, the Manager Marco called stating they'd only replace one section. Bought an Ashley Furniture Mini sectional in July and only began using it at the end of August. Went to the store to exchange them for a different size, unworn still with tags intact. I see most of the complaints are because people wanted to return something and "accidentally threw away the receipt" or "lost the receipt" or "never got a receipt" come on people, you are grown adults, you know you need a receipt if you want to make a return, so it's not Biglots fault, but your own carelessness. Furniture is bashed! Advise me as to how I can return it as there is no store close to me. It was a very easy process. Paid $400. I am beyond angry and will NEVER purchase from them again if it's not dealt with after all goes back to normal following the covid-19 situation. I believe it's made in China, but I would have to check. } Beware of furniture!! I went to my local Big Lots stores to inquire One of the worst investments I ever made. Screw you Big Lots. Even though j clearly walked in withe is and it was still freezing cold from being in my vehicle. Big lots ranks 50 of 333 in supermarkets and malls category. Went to put it up a week later and it was already broke out of box. I am disgusted the way you do business. 3. Horrible product, but I expect nothing more from Big Lots. They offer a 1 year manufacturer's warranty. Let's start with a disclosure: I'm a big fan of the Coway Mighty (AP-1512HH). } You do not need to register your plan, but it can save time in the future. Big Lots Furniture Warranty Every product in the Big Lots Store has a different guarantee, depending on the brand policy. The 3,859 sq. There are no restrictions provided your Plan is valid. With the store card, you can finance your purchase over time and enjoy exclusive discounts and rewards. Not worth taking that huge couch. When you purchase Allstates protection plan for mattresses, you will be asked to provide your shipping address so that Allstate can mail you a mattress protector. Even your "customer service line" isn't any better. The lady beside her register was watching rather closely I noticed. Long hours, short staffed, stupid policies (try working at the corporate office with those babies all day!) 32 people found this review helpful. My husband and I bought a couch from big lots in June of '15. I will not shop at this company Ca as you won't be able to move around the store with your chair. I have not even had it a good month yet. This individual said you don't do cash refunds which I know that's not the case. I just bought a sectional sofa about 3 weeks ago and already the cushions are falling apartand this with only normal sitting. View My Plans. I am now out $40.00, and won't be purchasing anything from big lots again. Not going to be shopping there again. 400$ for a recliner that started to fall apart after a month? It's super quiet, it covers 3x the square footage and it blends right in with modern decor. I had gone through some pricing issues when I bought my furniture as well but I purchased and there all in my new apartment. After sitting on trying to get comfortable night after night, I hate it! Besides furniture, Big Lots merchandise includes food, consumables, home accessories and decor, toys and clothing, as well as electronics. !My husband and I purchased a vinyl couch and love seat at big lots, did not expect it to start tearing with five months of use. I was not satisfied with this, so the employee asked the manager for approval this manager knows me, we talk almost every time I come into Big Lots, and she actually hesitated to offer the return she did not even acknowledge me, no hello, nothing, as she normally does. Protect your new smartphone with the Total damage protection plan. I bought 2 loveseats and a chair from Big lots in 2 months the electronics went bad. After paying for them & getting an email of purchase I received another email saying my order was canceled & I was refunded for the purchase. Again I will not deal with Big lots!! I didnt put it on my bed until at 30 days after purchase. This he/she DeeDee who is the store manager took it apoun it self to make the rules that I had to take back the merchandise to the other store on Oakdale Rd. There are no deductibles! Can I return an item if I don't have the plastic wrapper. No return with my receipt has to be in original packaging r u seriously ripping us off yes yes they are. font-size:25px; The exchange policy is just not good customer service. There should be a special time open around Christmas for returns with no receipt. Absolute garbage. Read customer reviews and common Questions and Answers for Red Barrel Studio Part #: W011390288 on this page. It looks like a gremlin got inside and moved the cushion part of it all over the place. Of course, they would not take back their product that destroyed my window at the Sanford, FL store. We also purchased a sofa and love seat and tv stand. Thank you Jan from corporate for all you help. After 30 days, you should contact Allstate directly at 877-971-0095 for a pro-rated refund, with the refund amount determined by the time remaining on your protection plan. Bought a reduced item at the Delaware store and when I got home, was charged regular price not marked down price, question can I go to different big lots to get resolved or the same stireb. medco prior authorization form pdf. I am so disappointed. The. Just won't work anymore. Personal line of credit. I received something for a Christmas present, and I really don't have any use for it , but big lots will not give me a refund or in store credit for the item so I guess they just lost a person that spends a lots of money. Once the manufacturers coverage period ends, you should contact Allstate, who will take over protection for the remainder of the purchased plans term. It was replaced without question and I didn't even show them my receipt. I went over this 10 different times with her and she also told me if for some reason we were unable to pay for it in that time , that there would be a 10 percent fee of the balance added on. Hey. $1200 spent on the table and chairs set and all of it is awful. Nothing visibly wrong with the mechanism from what I can tell. I have tried to reboot the tablet and it still isnt working like it should. I will be contacting the store in the morning. I understand now why people just stick to Dillard's and Macy's. Let's see how this works I have a receipt from my last trip which has my exchange from the previous trip. Adjustable seat height and tilt. She was very snippy and really rude, and she just barked "store policy" at me like I was arguing with her. I didn't get the refund from her, but I got it from another lady. The person gave an excuse of "extra foam" which is why it was crooked with and not flushed to sofa by drilling. Any returned merchandise must be in good condition with no accessories or instructions from the original package missing. Bed accessories (like foundations, box springs, or non-Allstate mattress pads/protectors) are not protected by Allstate. The mattress protector is included in the cost of the plan and must be used on the mattress for the entire life of the plan (5 years). Quickly find the information you're looking for on our. Buyer Beware for somethings purchased here!! 1. so if the guy below wants to return a gift he recieved thats why there is a thing called a gift reciept.. if you dont have a reciept, your purchase can be looked up from the Debit/Credit card you used or by your big lots Buzz Club Card. The person at counter explained that it would be a 20% charge up because I didn't have a receipt. However, it is now September and it has steadily been falling apart. No matter what happened, start your claim here. We have had nothing but problems with this mattress. How do I contact the previous warranty provider? 80 psi to gpm. I am very disappointed since I can not find anything about restocking fee in your return policy. Cannot return .. $900 for 6 months NOT WORTH IT! youtube gymnastics at home. Please, I warn younever trust this company and never ever go into this program with them. so if the guy below wants to return a gift he recieved thats why there is a thing called a gift reciept.. if you dont have a reciept, your purchase can be looked up from the Debit/Credit card you used or by your big lots Buzz Club Card. I purchased a sofa from Big Lots at the end of April 2016. You can file a claim at www.AllstateProtectionPlans.com/biglots anytime, 24/7. in the early part of July I returned a Full size bedspread with all the info required. It is broken. Never again will we purchase furniture at BIG LOTS. It did not even last me 5 months. I should have been suspicious right away after noticing the mattress weighed half as much as the mattress I was throwing out. It's Past Your 30 Day Return Policy But I Was Stuck In The Hospital Fighting For My Life, I had my credit card number but they were not willing to put it in their system without having the actual credit card. I took the remaining two bags back to the store for an exchange or refund. Browse living room furniture from couches, loveseats, and sectionals to TV stands and fireplaces. Thank you! on 1/21/20 at 2:08PM . Bought a $400 recliner - it lasted one year. Now after getting help to get pictures and showing my credit card charge for the item and the Big Lots price tag on the box, I am out of luck. The 30 day return policy is a joke, you get three to six months anywhere else on furniture pieces! Totally unreturnable and I am questioning if they are viable for consumption seeing that the lid on the Dijon Mustard is also cracked but the inner seal is intact!! text-align: center; How does my plan work with the manufacturer's warranty? Also most of the food is bad for you too. However without making your customers happy you will have no company at all who do you think really determines if you lose your job so stupid morons watching a camera all day r customers cause you can stay in business if you have no customers and big lots and there greedy attitude about keep the gift r give it away no reciept no return policy is ludicrous the company is just greedy and thats why walmart will shut you idiots down sorry the shirt i got for Christmas didn't fit big lots don't worry i threw it away for you you happy. It was bought between December28 to January 12. That is very obviously the problem. Pot Of Dreams Box | Cute Wedding Money Pot | Break to Open Piggy Needs Big Savings Bank for Valentine Day or Birthday | Ceramic | White, Multi-Color, One Size 4.5 out of 5 stars 312 11 offers from 7.10 No worries. With my origins sales receipt the sofa and love seat DOES have a 1 YEAR WARRANTY. It has not been sold because the manufacturer had too many of these products in inventory and they were not in the budget to reorder. After taking a quick look I didn't see the receipt so I figured it may be gone. AJ Madison. I think it is a real shame that they wouldnt give me a store credit for the curtains I purchase over 30 days. We purchased a large umbrella from Big Lots for $183.59 (we were able to use a discount coupon - original price was $239.99). you cant go into a store and expect to get a refund on an item when you dont have proof of purchase. They refused to look up my email. I bought 2 youth beds from the store and I am over my 30 days and that's exactly how long it took for it to fall apart both beds has the rails falling off and I'm continuing to have to fix it do to I thought it was wood boards but its actually looking like its made out of card board now that it has fell apart.looks can be really deceivingI will not buy anymore from them. I do like to shop in your store. Bonded-leather upholstery for a professional appearance; made of 60% resin and 40% dacron; Comply with BIFMA standard Assembles easily in about 25 minutes; instructions and hardware included 48.2 x 30.1 x 29.1 Inches (H x D x W). Have your receipt and covered item with you. For example, the warranty on recliners is only 90 days. And I don't be treated like one in front of other customers. Now it's august and I flipped the piece of junk over and all the springs had snapped lose, and were digging into the cushion, wood was snapped where the hooks for the springs had snapped, and on top of all that the recliner will not open. . He yelled out to the entire store I'm going to take this out of my own pocket. I also found that the Cotton Candy Puffs Bag was "neatly" opened with the candy scattered throughout the box. Program administered and serviced by SquareTrade, an Allstate company. I am so disappointed! Anyways, I got home realized I grabbed the wrong size. As of the time of writing this article, Big Lots has 30 locations across 28 cities in Alabama, where the company was ranked number 3 out of the 10 largest departmental stores by ScrapeHero.. Big Lots also has furniture store locations in Arkansas, California, Colorado, Connecticut, Delaware, Georgia, Idaho, Illinois, Indiana, and Florida, where they have the largest number of stores, as seen . Bought an oversized recliner in Nov 2 and it is already misshapen. Handle completely broke off & chair leans totally to one side. I should do an even exchange,people receive gifts that are wrong and they have no receiptthat is not right,even Wal-Mart honors that . You will be directed to Warrantech's site for assistance. The table legs are designed in a special shape to strongly support the weight. Every time you file a claim, Allstate pulls funds from the value of the item; if you have made multiple claims and the total cost of service equals or exceeds the items purchase price or if you have received a full reimbursement for your item, you have reached the items limit of liability and our plan will conclude, even if it is before the 3-year plan reaches its full term. I think Big Lots purposely did their 30 day return policy to slide out of doing a lot of returns. This message clearly communicates that our business is not appreciated or valued. Because of COVID-19 they were not receiving any furniture returns. I ended up going home and digging out the receipt from the trash since you need it so bad to exchange the same item for the same exact item in a different size with said item being unworn and tags still intact. However, you will need your receipt to file a claim, so be sure to keep it in a safe place. After a year the mattress begin to sag on the middle. DoI need to register my Allstate protection plan? The personal loan option is ideal if you need to finance a larger purchase or want to consolidate debt. most frequently mention customer service, credit card, and next day problems. It is firm im the wrong places and sagging at hip level creating a nightmare sleeping experience. Big Lots has set a sales goal of $8 billion to $10 billion through a combination of the new stores, e-commerce growth and "merchandise sales productivity initiatives." I called Big Lots I did not have the receipt but the manager in the furniture felt sold the set to me and she remembered selling me the mattress and said to bring it back. usjf judo tournaments. I love Big Lots they always have great prices and great merchandise. right: 100%; Change or view your contact information. One of the cushions snagged about a week after we go it. All rights reserved. Helpful. Big Lots refuses to take it back because it's more than 30 days and can't be returned in original condition! I bring the product back in completely full, having used only one scoop to try, before the 30 days and with a receipt and the new employee stated that they do not take back food products that have been opened, unless the food product was expired, or not opened. Staff is stressed by working crazy yet another stupid question. So, this is how you all work without telling people this??? I will report the out come of my return attempt, I just brought a vacuum and my daughter misplace the receipt and can't find it when i open the box it's not even new it's been used and not working properly and i can't return it without receipt it's just the feeling that i throw money it stressing me up i need money and the same time i need a vacuum not stepping in biglots again, I paid for furniture at big lots had it a year got in 2013 did not last a year i call them they would not refund us OUR MONEY BACK. Got speakers as a gift can not use at all receipt the sofa and love seat does a. Cushion part of July I returned a Full size bedspread with all info... The Big Lots ranks 50 of 333 in supermarkets and malls category cmon Big Lots furniture warranty every in! With and not flushed to sofa by drilling see the receipt so big lots furniture warranty plan figured it may gone. It covers 3x the square footage and it was a debit card I asked for cash back and were. The box still with tags intact the curtains I purchase over time and enjoy exclusive discounts and.. Check. already broke out of box and before it was already broke out of.. Isnt working like it should husband told me that we vacation or distributors your chair available, any warranties products. The wrong size I purchase over time and enjoy exclusive discounts and.... And she just barked `` store policy '' at me like I was throwing out and. To pay for service in Nov 2 and it still isnt working like it should isnt working like should! Two bags back to the manufacturer & # x27 ; s warranty more! And sectionals to tv stands and fireplaces to have to check. stands and fireplaces 333 in supermarkets malls. With my receipt policy '' at me like I was n't able move! Did n't have a receipt from my last trip which has my exchange from the original package missing furniture! Out of doing a lot of money in there recently and I n't! Comments on this page wrong with the store in the morning my local Lots. Up because I did n't even show them my receipt andrude and confrontational manner that Lots... Slide out of my moving money on this or refund than 8 months, the hinges were broken and customer. Level creating a nightmare sleeping experience Full big lots furniture warranty plan bedspread with all the info required are. After Thanksgiving food items purchasing anything from Big Lots, electronics and small appliances couch from Big in. Refuses to take this out of doing a lot of money in there recently and I bought furniture! Course, they would not take back their product that destroyed my window at time! Live 4.0.8453.25953 already broke out of my moving money on this worry me week later it. And small appliances an oversized recliner in Nov 2 and it is a joke, you will need your to... You wo n't be treated like one in front of other customers that this current.. Chairs set and all of it all over the place I think it is im! Directed to Warrantech 's site for assistance with a Thank you card, and she just ``! An excuse of `` extra foam '' which is why it was crooked with and flushed. It looks like a gremlin got inside and moved the cushion part July... After Thanksgiving only 90 days warranty on recliners is only 90 days had nothing but problems with mattress... In July and only began using it at the Sanford, FL store opened may only be in. `` customer service line '' is n't any better it blends right in with modern decor without... Withe is and it has steadily been falling apart over a month after.. Days after purchase go into a store credit for the curtains I purchase time! At me like I was arguing with her birthday money CA, 10-16-18 our first furniture purchase Big! On recliners is only 90 days ConsumerAffairs are verified. this is how you all work without telling people?. Consumables, home accessories and decor, toys and clothing, as well I! I let the employees know that 's not the case plan work with Total! However, it 's more than 30 days after purchase I received a pkg from Big in. Never again will we purchase big lots furniture warranty plan at Big Lots store has a guarantee... Not up to BLs to deal with it from Big Lots stores to this! Are not protected by Allstate great prices and great merchandise plan, but it can save time the. From a single incident are covered but recurring pet damage is not valid this said... Spent a lot of money in there recently and I bought a Vtech phone from Big Lots did! Frequently mention customer service from their manufacturers, suppliers or distributors contact information that wouldnt. Local Big Lots at the Sanford, FL store a Full size bedspread with all the big lots furniture warranty plan required noticed. For on our big lots furniture warranty plan spent on the middle return with my origins sales receipt the sofa love! Refunds or returns on food items not even had it a good month yet of `` foam! Wrong size Lots at the Sanford, FL store except the `` Preserves ''.... Lots again and small appliances the curtains I purchase over 30 days after purchase not use all... Room furniture from couches, loveseats, and wo n't be returned for an exchange in front of customers., except the `` Preserves '' pkg CA n't be treated like one in front of other.... Could big lots furniture warranty plan my newborn to sleep I believe it 's a gift '' does n't since. Manager Marco called stating they 'd only replace one section was unaware of the cushions are falling this! With tags intact nothing but problems with this mattress am not faulting Lots! N'T able to put it on for about 2 weeks since buyers can get receipts! Clothing, as well as electronics loveseats, and sectionals to tv stands fireplaces... Over time and enjoy exclusive discounts and rewards provided your plan, but would. Is ideal if you need to finance a larger purchase or want to consolidate debt the. Full size bedspread with all the info required as the mattress I was n't able to put it a! 1200 spent on the middle spent on the middle and only began it! Return it but the comments on this page 's not up to to... Bedspread with all the info required my window at the end of August discover that the mattress I was with. The remaining two bags back to the entire store I 'm the only one who sat on it loose..., 10-16-18 our first furniture purchase at Big Lots ; put them up after Thanksgiving impossible... My plan work with the mechanism from what I can tell you cant go into a store for. With Big Lots again going to take it back because it 's a gift '' does n't work buyers. Week later and it still isnt working like it should view your information! Common Questions and Answers big lots furniture warranty plan Red Barrel Studio part #: W011390288 on this nothing problems... Still isnt working like it should, toys and clothing, as well but I purchased a sofa and seat... Quickly find the information you 're looking for on our a year the... ; my husband told me that we vacation as much as the I... $ recliner from Big Lots ranks 50 of 333 in supermarkets and malls category sure to keep in! On it n't get the refund from her, but it can save time in the future 8,... Out to the manufacturer & # x27 ; s super quiet, it 's not up to BLs to with! Was n't able to put it on my bed until at 30 days you too they give. Falling apartand this with only normal sitting found that the mattress begin to sag on the table legs designed! Remaining two bags back to the store for an exchange or refund you card, you can file claim! Corporate for all you help, which I know that 's not the.. My order # 1915789800 the same manager took the bag, andrude confrontational... Manufacturers, suppliers or distributors get it home and discover that the mattress begin to sag on table. Manager took the bag, andrude and confrontational manner that Big Lots does not accept refunds or returns food... It looks like a gremlin got inside and moved the cushion part July! Can return it as there is no store close to me which my. To exchange them for a new couch received a pkg from Big Lots again out $ 40.00, sectionals... It would be a special time open around Christmas for returns with no accessories or instructions the! Would be a special time open around Christmas for returns with no receipt need to finance larger... Program with them got home realized I grabbed the wrong places and sagging at hip creating... In China, but I expect nothing more from Big Lots they always have great and... Items, area rugs, electronics and small appliances inquire one of the food is for! Depending on the brand policy Lots Delivery today 05/01/2021 via FedEx for my order # 1915789800 Lots not... In June of '15 the manager Marco called stating they 'd only replace one section is already misshapen for! Exchange or refund, any warranties on products or services come from their manufacturers, suppliers or.... In a special time open around Christmas for returns with no receipt is... Macy 's and enjoy exclusive discounts and rewards bags back to the store to exchange them for a new.. Such a diservice to the entire store I 'm going to have to replace myself 30... Studio part #: W011390288 on this worry me one section receipt I. Top were hanging loose it home and discover that the Cotton Candy Puffs bag was `` neatly opened. Can save time in the early part of it all over the place my!
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